1. Eligibility for Returns & Refunds
Due to the international nature of cross-border commerce, items can be returned or refunded under the following qualified conditions:
- The item received is significantly different from the product description or pictures.
- The item arrived physically damaged, broken, or defective during transit.
- Incorrect size, color, or variant delivered compared to your invoice.
- Missing parts or incomplete package contents.
Reporting Window: You must lodge a complaint or claim within 3 days of delivery with clear photo and unboxing video evidence.
2. Refund Process & Timelines
Once your return/refund claim is verified by our Quality Assurance team:
- Original Payment Method: Refunds to bKash, Nagad, bank cards, or online banking are processed within 7 to 10 business days.
- Store Wallet / Credit: Can be credited instantly to your account wallet for immediate use on future purchases.
- Cash on Delivery (Advance Portion): Refunds for any advance payments on incomplete or cancelled orders are refunded via MFS (bKash/Nagad) within 48 hours.
3. Out-of-Stock or Supplier Cancellation
If an item ordered becomes discontinued or unavailable at the supplier prior to departure from China, a full 100% refund of any advance amount is automatically initiated to your payment method.
4. How to Submit a Claim
To start a return or refund claim, simply visit your Account Dashboard → Returns & Refunds or reach out through our Customer Support Chat or WhatsApp hotline.